Last updated: August 2026 · World Air Tours & Travels
1. Introduction
World Air Tours & Travels ("we", "our", or "us"), based in Koottanad, Kerala, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy details how we collect, use, disclose, and safeguard your details when using our booking desks and travel services, including our AI concierge, Yathra AI.
2. Information We Collect
To plan and confirm your itineraries, tickets, and document clearances, we may collect:
Personal identifiers: full legal names, passport copies, government-issued IDs, contact numbers, and email addresses.
Travel details: origins, destinations, flight preferences, dietary/room choices, and pilgrim requirements.
Enquiry details: messages and information transmitted via our website, WhatsApp desk, or Yathra AI concierge.
Voice input: real-time audio streams when using the browser microphone to converse in Malayalam, Manglish, or English. Spoken input is transcribed on the fly and never sold.
3. How We Use Your Data
Your details are used strictly to complete operations requested by you:
• Issuing airline tickets (IATA), cruise vouchers, train bookings (IRCTC), and bus reservations.
• Filing international visas, pilgrimage permits (Hajj & Umrah portals), and overseas travel insurance.
• Communicating booking updates, visa status, schedule amendments, and support responses over phone or WhatsApp.
4. Information Sharing & Third Parties
We do not sell or lease your personal data. We only share essential details with accredited partners necessary to execute your travel:
• Airlines, cruise operators, railway services, and fleet vendors.
• Embassies, consulates, and authorised visa application centres (VFS/BLS/Govt portals).
• Certified hotel partners and local destination management executives.
Yathra AI is engineered by Mezviq Solutions and hosted on enterprise infrastructure via Botpress Cloud and secure Large Language Model APIs. We do not sell, broker, or rent customer personal information to external advertising platforms.
5. Data Security
We employ administrative, physical, and technical procedures to safeguard your personal documentation against unauthorised access, loss, or alteration. Physical copies provided at our Koottanad branch are processed under standard regulatory confidentiality guidelines.
6. Your Rights & Contact
You may request updates, corrections, or verification of the personal details stored with us. For privacy questions, reach our travel desk at:
World Air Tours & Travels
Thrithala Road, Madrassa Building, Koottanad, Palakkad District, Kerala – 679533
Phone / WhatsApp: +91 86061 80180
Email: worldairktnd@gmail.com
